Privacy Policy

UseReplix (“UseReplix,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our websites, mobile applications, and related services (collectively, the “Services”).

By using the Services, you agree to this Policy. If you do not agree, please do not use the Services.

2.1 Information you provide

• Account data: Name, email, business details, and credentials when you register or update your profile.
• Connected accounts: When you connect third-party services (for example, Google Business Profile), we receive identifiers and content needed to provide review monitoring and reply features, as permitted by you and those services.
• Content and settings: Draft replies, templates, labels, team assignments, and other information you enter or configure in the product.
• Communications: Messages you send us via email, in-app support, or other channels.

2.2 Automatically collected information

• Device and log data: IP address, browser or app version, device identifiers, and diagnostic logs.
• Usage data: Features used and interaction patterns, often in aggregated or pseudonymous form.
• Cookies and similar technologies: As described in Section 8.

• Provide, maintain, and improve the Services
• Authenticate users, prevent fraud, and secure our systems
• Generate or suggest review responses and related workflows you configure
• Communicate about updates, support, and safety notices
• Comply with law and enforce our agreements
• Analyze usage in aggregated or de-identified form to improve the product

We do not sell your personal information for money.

4.1 Service providers

We share information with vendors who help us operate the Services—such as cloud hosting, analytics, email delivery, AI inference, and customer support tools. They process data on our instructions and subject to confidentiality and security obligations.

4.2 Legal and safety

We may disclose information if required by law, court order, or governmental request, or when we believe disclosure is necessary to protect the rights, safety, or property of UseReplix, our users, or the public.

4.3 Business transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will provide notice where required by law.

We implement administrative, technical, and organizational safeguards designed to protect personal information. No method of storage or transmission is completely secure.

We retain information for as long as needed to provide the Services, meet legal obligations, resolve disputes, and enforce agreements.

Depending on where you live, you may have rights to access, correct, delete, or export certain personal information. Contact us using the information below; we may verify your identity before responding.

We use cookies and similar technologies to remember preferences and measure site performance. You can control cookies through your browser settings.

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us.

The Services may link to third-party sites or platforms (including review platforms). Their practices are governed by their own policies.

We may update this Privacy Policy from time to time. We will post the revised version and update the “Last updated” date.

For privacy questions or requests, contact UseReplix:

Email: support@usereplix.ai

Read more on our blog. Our Terms of Service apply to use of the Services.